Billing Specialist

Billing Specialist - Job Description

The Billing Specialist is responsible for the accurate review of invoice proposals, working on exceptions
and sending of invoices.

• Review invoice proposals and exceptions in accordance with individual client contract
specifications.
• Develop a solid understanding of billing rules, escalating rule issues or addition requests in
line with policy.
• Route manual invoices to clients not included in automated billing processes and complete
weekly new starts.
• Manage and resolve billing issues or disputes, identifying root causes and recommending
process improvements.
• Provide exceptional customer service to internal and external customers, ensuring timely
and professional issue resolution.
• Serve as a resource and subject matter expert for internal collaborators, supporting
training and knowledge sharing.
• Perform other duties and special projects as assigned.

• High School diploma or equivalent required
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook

Recommended Skills & Training
• Excellent organizational skills with the ability to prioritize effectively
• Solid critical thinking skills
• Ability to make independent decisions using exceptional judgement.
• Effective listening skills
• Motivated with excellent customer service, interpersonal, and verbal/written
communication skills

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