Senior Solutions Engineer - MS Dynamics CE

Location US-Remote
Category
Technology
Employee Type
Regular Full-Time
Remote
Yes
Posted Date
1 month ago(10/11/2024 4:19 PM)

Overview

The Sr. Solution Engineer - Dynamics CE will be a primary technical and functional expert on our Dynamics CRM and other system platforms. The Sr. Solution Engineer will focus on both strategy and tactical design and delivery of enhancements and fixes to our systems. They will build strong relationships with Product Owners and delivery teams within IT to build and maintain high-quality and high-performing systems.

Responsibilities

  • Configures and maintains solutions for business partners
  • Works with delivery teams within the technical and product organization to design, develop and deliver system enhancements and fixes for the business
  • Work with product managers to identify requirements and testing approaches for work items
  • Ensures work items are delivered on time
  • Has a proactive awareness of systems or platform issues and changes; actively seeks out anticipated changes to the systems with a proactive effort in managing their impact on our systems​
  • Participates in the deployment of system updates
  • Supports the dev-ops processes and solution delivery process within Tech; proactive participant in continuous improvement to our delivery process
  • Subject matter expert in our platform and systems through continuous research, prototyping, and proactive understanding of the platform lifecycle
  • Documents key processes for development and delivery of system updates
  • Works in conjunction with developers on integrated solutions for the business
  • Performs break-fix activities for systems
  • Follows incident management process to ensure timely resolution of support tickets
  • Follows change management process to make changes to the production environment in a safe and controlled manner
  • Partners with product owners to understand business processes and how IT enables them
  • Primary point of contact with our system vendors, when appropriate
  • Manages tickets with vendors and ensures timely resolution of issues
  • Performs ongoing administration and maintenance of systems to keep them high performing and up to date
  • Maintains multiple environments and/or versions of our systems

Qualifications

  • Bachelor's degree in: Business Administration, Mathematics, IT or related field
  • 5+ years' experience supporting enterprise systems
  • Extensive experience enhancing and supporting Microsoft Dynamics CRM
  • Experience working with sales and marketing teams and supporting processes

 

 

Preferences:

  • Experience working with Microsoft Dynamics F&O, SharePoint, Azure Active Directory, Azure Service Bus, Exchange, UKG
  • Experience in medical staffing industry
  • Experience with Power Apps and Power Automate
  • Experience with Typescript or JavaScript, PowerShell scripting, SQL, CSS and/or HTML
  • Experience defining and developing integrations using APIs
  • Nice to have skills are UM:/BPML, IDL/YAML, Basic C#/.Net programming skills

Pay Range

USD $110,000.00 - USD $170,000.00 /Yr.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)