Billing Specialist

The Billing Specialist is responsible for accurate review of invoice proposals, working exceptions and sending of invoices.

• Review of invoice proposals and invoice exceptions based upon individual client contract specifications.
• Develop basic understanding of billing rules and escalate billing rule issues or additions according to policy.
• Routing of manual invoices to clients that are not auto sent.
• Completion of weekly new starts.
• Management/resolution of billing issues/disputes while seeking to understand root cause and providing recommendations for process improvement.
• Provide excellent customer service to both internal and external customers, ensuring that issues are resolved in a prompt and professional manner.
• Resolve client issues and disputes escalating according to policy.
• Act as a resource or subject matter expert for our internal collaborators.
• Other duties/projects as assigned.

• High School diploma or equivalent required
• Proficient in Microsoft Office Suite including Word, Excel, and Outlook
• Excellent organizational skills with the ability to prioritize effectively
• Solid critical thinking skills
• Ability to make independent decisions using exceptional judgement.
• Effective listening skills
• Motivated with excellent customer service, interpersonal, and verbal/written communication skills

Preferences:

• Previous billing and/or accounts receivable experience preferred

Click the blue job title linked below for benefits and other job details.