Protocol Specialist

Medical Solutions, a leader in the medical staffing industry, is looking for a highly motivated individual who is well versed in healthcare staffing, compliance, and process management for the position of Protocol Specialist, as part of the Quality Team.

The Protocol Specialist will have a placement and/or sales background and will serve as a resource for questions relating to protocol and compliance. This person will update all compliance protocol in internal technology systems to maintain current including adding new clients. The candidate will be responsible for communication with hospitals as directed by Client Manager and/or Managed Service Provider (MSP) Coordinator for the MSP account. The candidate will work with multiple departments to assist with project implementation and integration.

• Review contracts to extract protocol
• Build protocol into current tracking system
• Communicates with Client Management group, Onboarding Specialists, MSP Implementation Specialists and Vendor Relations Manager to ensure updated protocol
• Review all protocol updates to ensure communicated to all appropriate team members
• Compile and track flu season as needed
• Build and manage documents in PandaDoc, assist with sending out documents for signature
• Work with sales team to ensure correct hierarchy is set up in Pulse and 2.0
• Create and updated email templates and checklists for MSP division
• Serve as expert for the Client Portal for document management on Placement side
• Work with IT and other departments to test and roll out new protocol technology
• Serve as Champion for project implementation for those projects which relate with protocol
• Work closely with sales teams and management
• Ability to manage a high desk level at a very fast pace

• Bachelor’s Degree preferred
• Previous employment in healthcare staffing setting preferred
• Strong team player and ability to work with others within and outside of team
• Strong computer skills
• Ability to provide feedback for projects
• Ability to multi-task
• Great organizational skills
• Close attention to detail
• Able to meet deadlines
• Able to manage a large and increasing workload
• Excellent communication and grammatical skills
• Ability to see entire picture of contract
• Take ownership of getting the job done
• Positive attitude and friendly demeanor
• Must be highly computer literate, including strong skills in Microsoft Outlook, Word, and Excel